At Rootsgear, our catalog of products is split up between, items that are stocked in our own facility in Maryland and items that are made-on-demand (MOD) and shipped through a third-party fulfillment company. You can look at product descriptions to find out if the item is MOD or not.
Items that are stocked at our warehouse in Maryland, are still being shipped out regularly. There are no delays on these items.
Our MOD partners are still operational but are facing delays. Below are the estimated fulfillment times for our MOD products.
1. Printed products - 20 to 25 business days
2. Embroidered products - 13 to 17 business days
3. Phone cases and other accessories - 4 to 7 business days
We apologize in advance for the delays. We hope you understand that these are unprecedented times and we're all learning how to operate in our new normal. We appreciate your support of our Small Business.